ALL FAQs
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What are the additional rewards installers will get? How will they get these?
- FREE 12-year extended warranty on the Vogue Max range* - offer your valued customers this exclusive extended warranty;
- Exclusive Max Accredited rewards to spend your Connect points on, including a branded polo shirt, runner, van sticker and notepad;
- FREE priority listing on the homeowner Find Your Local Installer tool, where you can get your share of 2,000 leads every month;
- FREE exclusive training through our new online training portal, the Expert Academy.
*Terms and conditions apply. †Figures based on monthly average for 2020.
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How do I know which boiler is best suited for my home?
There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.
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I have not received my Gas Safety Certificate?
Contact the company that fitted your boiler. They will be able to request your Gas Safe certificate from our Connect loyalty scheme or directly through Gas Safe.
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How do I get a Gas Safe certificate?
Once your boiler has been registered on the Gas Safe register, a certificate is sent out as proof of this. If you do not receive your certificate a new one can be requested.
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My Building regulations certificate is incorrect, how do I get a new one?
If the boiler was registered through the Connect loyalty scheme you can contact them directly on 0330 333 15 13 and they will have this rectified for you, If you/your installer registered directly with building regulations you would need to contact them directly to rectify this.
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What are your opening hours?
We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:
Monday to Friday: 08:00am – 18:00pm
Saturday: 08:00am –16:00pm
Sunday: 08:00am – 12:00pm
Bank holidays: 08:00am – 16:00pm (closed Christmas day) -
How can I contact you?
Please see below the contact numbers for the Ideal Heating Customer Service and Technical Support teams:
Customer Service: 01482 498660
Technical Support: 01482 498663
Why not browse our FAQs to see if your question has already been answered?