100 years of innovation

Ideal Boilers was established in 1906 and we are proud of our 100 years of experience in heating and engineering innovation and in 2015 we became part of the Groupe Atlantic UK & ROI division. We have grown considerably since 1906 and in 2016 we produced over 400,000 boilers from our Hull manufacturing site. We take great pride in the products we produce, receiving the Queen’s Award for Enterprise and Innovation in 2013, as well as Good Housekeeping Reader Recommend status in 2013 and 2017.

OUR CULTURE

Everything we do at Ideal Boilers is underpinned by our 5 key values; we aim to reflect these values in our behaviours by being be courteous and respectful, proactive and motivated to achieve targets, seeking personal development, achieving improvement and outperforming expectations and by effectively managing our time and adhering to procedures.

  • Integrity

    Integrity

    Present and maintain a consistent and unambiguous position with shareholders, customers and employees. We communicate openly and deliver on promises as a way of building trust and confidence.

  • Excellence

    Excellence

    Be recognised as delivering best in class products and services because we exhibit the pursuit of excellence in what we do.

  • Learning

    Learning

    Responding to changing circumstances quicker than our competitors because we are adept at transforming our capabilities.

  • Innovation 002

    Innovation

    Driving our business values by doing things differently. We are acknowledged for being a leader rather than a follower.

  • Disciplined Approach

    Disciplined Approach

    To underpin our drive for excellence and innovation with a highly disciplined approach to managing processes and project initiatives.

WHY WORK WITH US?

As well as great terms and conditions and employee benefits, your safety and well-being come first and you will enjoy an excellent work environment. We enhance many statutory benefits including holiday entitlement, maternity and paternity pay. We also reward our longest serving employees with additional annual leave and gifts when they reach milestone anniversary years..

  • Icon Pension

    Pension

    We offer a competitive company pension scheme for all our employees at Ideal. 

  • Icon Local Discount

    Local Discounts

    We offer a range of discounts with companies in the Hull area. Some include bike retailers, jewellers and builders’ merchants.

  • Icon Staff Sales

    Staff Sales

    All employees can enjoy staff discount on our products as well as other manufacturers within our industry. 

  • Icon Enhanced Benefits

    Employee Development

    Our aim is to develop our employees to the best of their ability. We have our own training programme Ignite which offers personalised development planning.

  • Icon Health Cover

    Healthcare Cover

    Through BHSF we operate a ‘cash back’ scheme which can help to cover the cost of a range of treatments including dentistry, optical, hospital stays and a range of physiotherapy treatments. Once you have worked with Ideal Boilers for two years we will pay the minimum contribution rate for you.

Don't just take our word for it

I started working at Ideal Boilers in September 2009 as a Customer Services Representative. After going on site with engineers to see repairs first hand, I decided I wanted to develop and move to a more hands role on in the field working on the products. I soon began my training in order to qualify as a gas safe registered engineer. I now attend sites to repair and service boiler and system components. I enjoy this role due to the variety of jobs I undertake and the job satisfaction I gain from repairing boilers.

Zoe Field, Service Engineer

I started my career as an Apprentice Product Engineer when I left school. The first year was at an off-site technical training school. This lead to on-site training to become a Product Engineer designing and developing central heating boilers, whilst studying part time to achieve a BTEC, HNC and a degree in Mechanical Engineering. I recently complete a second part time degree in Business Management and am now a Senior Design Engineer.

Maria Gillum, Senior Design Engineer

Open positions

Hull

  • Instrumentation Technician

    Job Title: Instrumentation Technician

    Function: R&D

    Closing Date: 27 June 2018

    Reporting to the Development Manager, the successful applicant will be required to participate in all related engineering/technical activity in the delivery of the project programme and development of the competence centre within R&D.

     

    The job holder will be expected to:

    • Ensure the correct operation and up to date calibration to national standards of all instrumentation in the test laboratories, using UKAS accredited calibration facility levels
    • Maintain an electronic database of all current product including up to date technical files of all appliances.
    • Collecting all valid documentation with regards to European Approval Directives (EMC, LVD, GAD, BED, WRAS)
    • Ensure all required declarations are produced and updated when required for approval documentation
    • Maintain and order fittings and consumables for the department to the available budget
    • Build and maintain positive working relationships with both external and internal customers
    • Excellent communication skills: both written and verbal
    • Good administrative skills
    • Good understanding of MS Office
    • Willingness to learn
    • Proactive with the ability to work on their own initiative
    • Logically minded with the ability to analyse and evaluate information quickly and accurately
    • Solid and reliable team player
    • Detail focussed
    • Well organised with time management and prioritisation skills
    • Flexible and robust with a ‘can-do’ attitude
    • Compile and update the calibration procedures
    • Conduct regular maintenance of equipment in the development laboratories
    • Ordering and booking in items onto SAP as required by the department
    •  Assist in the construction of test rigs in the development laboratories
    • Control and monitor COSHH substances in and around the laboratory area

     

    Essential requirements include:

     Applicants should be educated to A Level Standard and have experience of equipment calibration. Experience of working to UKAS standards would be a distinct advantage.

    Applicants should display behaviours in line with our Company Values of Integrity, Excellence, Learning, Innovation and Disciplined Approach.

    Candidates should read our privacy notice and confirm that they have read this on their covering letter.

    Friends and family of current Ideal Boilers staff are welcome to apply. Ideal Boilers is an Equal Opportunities and Age Positive Employer.

    To apply email jobs@idealboilers.com with your CV and cover letter.

  • Area Sales Manager

    Job Title: Area Sales Manager (Postcodes: WD, E, EN, HA, N, UB, W, WC, EC)

    Function: Sales

    Closing Date: 27 June 2018

    As an ASM you will be expected to develop and maintain relationships between customers and Ideal in order to achieve sales and profit growth targets through the pro-active establishment and development of customer accounts.

     Key Accountabilities include:

    • Managing assigned accounts on a daily basis and maintaining regular contact
    • Customer relationship management including building volume of one off sales through effective application of the business’ loyalty scheme
    • Execution of marketing and sales strategies using specific and focussed promotional campaigns and incentives
    • Using CRM effectively, in order to drive leads and develop contacts, plus feedback on competitor initiatives.
    • Development of long term customer relationships, establishing confidence in pre and post sale customer services
    • Helping to arrange & attending customer events as appropriate

     Essential requirements include:

    • Sales experience, preferably in the Heating Sector
    • Knowledge of heating systems
    • Strong person to person communication skills
    • The ability to communicate and build relationships, especially with technically qualified installers
    • Confident and outgoing personality
    • The ability  to adapt approach to reflect customer type
    • Positive approach to all tasks
    • Being able to use own initiative to schedule appointments
    • Excellent time management skills
    • The ability to make the customer feel valued, taking ownership for resolving customer issues
    • Flexibility to support the customer out of normal working hours and occasionally at weekends

     

    Applicants should reside on patch or be prepared to relocate.

    Applicants should display behaviours in line with our Company Values of Integrity, Excellence, Learning, Innovation and Disciplined Approach.

    Candidates should read our privacy notice and confirm that they have read this on their covering letter.

    Friends and family of current Ideal Boilers staff are welcome to apply. Ideal Boilers is an Equal Opportunities and Age Positive Employer.

    To apply email jobs@idealboilers.com with your CV and cover letter.

  • Customer Service Representatives

    Job Title: Customer Service Representatives (Temporary, up to 6 months with the opportunity to become permanent)

    Function: Customer Service


    As a member of our vital customer services team, you will be responsible for delivering the highest quality customer experience, acting as an ambassador for the business and promoting service excellence at all times.  You will be expected to provide advice, guidance and information as well as liaising with other departments to exceed the needs of our customers. 

     Candidates should have the following:

     Well practised customer service skills

    • Well proven communication skills
    • Time management skills
    • Experience of using computer based systems
    • The ability to enter data correctly and accurately
    • The ability to work well as a part of a team as well as well as acting on their own initiative
    • Good levels of numeracy and literacy
    • The ability to work well under pressure

     

    Candidates will be expected to:

     Work within a team to manage inbound and outbound call centre activity

    • Capture correct and concise information onto the computer system
    • Apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.
    • Adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
    • Confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
    • Correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
    • Take ownership of calls and undertake the relevant tasks to complete the customer’s requirements fully.

     

    In-house training will be given on the computer systems used, where required. Applicants y will also demonstrate behaviours in line with our Company Values of Integrity, Excellence, Learning, Disciplined Approach and Innovation.

     Please note that we have a variety of shift patterns on offer, both full and part time.  The Call Centre operates 7 days a week 364 days a year.  Please indicate on your application which hours / days you are available for work.

     

    To apply, please send your CV to jobs@idealboilers.com and a covering letter to confirm salary expectations and the fact that you have read our Job Applicant Privacy notice

    To apply email jobs@idealboilers.com with your CV and cover letter.