100 years of innovation

Ideal Boilers was established in 1906 and we are proud of our 100 years of experience in heating and engineering innovation and in 2015 we became part of the Groupe Atlantic UK & ROI division. We have grown considerably since 1906 and in 2017 we produced over 400,000 boilers from our Hull manufacturing site. We take great pride in the products we produce, with a variety of our ranges winning awards over the years.

OUR CULTURE

Ideal Boilers as a business strives to achieve the below values. These values should feed into every aspect of our business culture, as they make up part of our ideology

  • Learning

    Learning

    We respond to change quicker than our competitors; we are adept at transforming our capabilities.

  • Badge Innovation

    Innovation

    We lead rather than follow and are committed to driving business value by doing things differently.

  • Disciplined Approach

    Diligence

    We maintain a highly diligent approach to underpin our drive for excellence and innovation.

  • Integrity

    Integrity

    We will uphold the highest standards and remain resolute in representing our business well at all times by communicating openly and delivering promises.

  • Excellence

    Excellence

    We want to be recognized for delivering best in class products and service, and provide an outstanding experience for all our customers.

We believe in our Ideal family

We enhance many statutory benefits including holiday entitlement, maternity and paternity pay. We also reward our longest serving employees with additional annual leave and gifts when they reach milestone anniversary years.

  • Badge Pension

    Pension

    We offer a competitive company pension scheme for all our employees at Ideal. 

  • Badge Local Discount

    Local Discounts

    We offer a range of discounts with companies in the Hull area including retailers & builders' merchants.

  • Badge Staff Sales

    Staff Sales

    All employees can enjoy staff discount on our products as well as others in our Group.

  • Badge Enhanced Benefits

    Employee Development

    We believe in investing in our people and have our own training programme Ignite which offers personalised development planning.

  • Badge Health Cover

    Healthcare Cover

    We operate a ‘cash back’ scheme through BHSF which can help towards the cost of a wide variety of medical and health treatments.

Open positions

Hull

  • Customer Service Representatives

    Customer Service Representatives: (Temporary, up to 6 months with the opportunity to become permanent)

    As a member of our vital customer services team, you will be responsible for delivering the highest quality customer experience, acting as an ambassador for the business and promoting service excellence at all times.  You will be expected to provide advice, guidance and information as well as liaising with other departments to exceed the needs of our customers. 

     

    Candidates should have the following:

    • Well practised customer service skills
    • Well proven communication skills
    • Time management skills
    • Experience of using computer based systems
    • The ability to enter data correctly and accurately
    • The ability to work well as a part of a team as well as well as acting on their own initiative
    • Good levels of numeracy and literacy
    • The ability to work well under pressure

    Candidates will be expected to:

    • Work within a team to manage inbound and outbound call centre activity
    • Capture correct and concise information onto the computer system
    • Apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.
    • Adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
    • Confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
    • Correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
    • Take ownership of calls and undertake the relevant tasks to complete the customer’s requirements fully.

     

    In-house training will be given on the computer systems used, where required. Applicants  will also demonstrate behaviours in line with our Company Values of Integrity, Excellence, Learning, Disciplined Approach and Innovation.  Please note that we have a variety of shift patterns on offer, both full and part time.  The Call Centre operates 7 days a week 364 days a year.  Please indicate on your application which hours / days you are available for work.

     Applicants should display behaviours in line with our Company Values of Integrity, Excellence, Learning, Innovation and Disciplined Approach.

    To apply for this position please advise your line manager in the first instance and then forward your application, including your full CV, to Miriam Moore, Miriam.moore@groupe-atlantic.co.uk.

    External candidates should read our job applicant privacy notice and confirm that they have read this on their covering letter.

    Friends and family are welcome to apply. Ideal Boilers is an Equal Opportunities and Age Positive Employer.

    To apply email jobs@idealboilers.com with your CV and cover letter.