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Maintenance and Support Plans

If your boiler is out of warranty, or within the last year of its warranty, we offer a range of maintenance and support plans to provide you with peace of mind against the cost of any unexpected breakdowns.

Our maintenance and support plans, provided by the UK’s leading specialist warranty provider Domestic & General, can provide you with the following benefits:

  • An annual service for your boiler
  • Access to our online support portal
  • 12 months’ protection for your boiler and controls, with up to £1,500 in approved repairs, including parts, labour and call-out charges
  • Access to a nationwide network of Gas Safe registered Ideal engineers using only genuine replacement parts
  • The option to include protection for your heating system
  • Customer services open every day of the year except Christmas day
  • Easy monthly payment option
  • To protect your Ideal boiler today, or for more information on the range of plans we offer, please call us on 01482 498660*

Restrictions of our maintenance and support plans: your boiler must be under 15 years old. Costs arising from sludge or blockages and scale damage are not included. 

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Repairs

If your boiler is in warranty and needs a repair, we are here to help. Please call us on 01482 498660* to arrange an engineer visit.

If your boiler is out of warranty and needs a repair we can still help – we have two options to get your boiler up and running again.

  • A fixed price repair option, which includes all required boiler parts plus labour
  • A Repair & Care plan, provided by Domestic & General, providing 6 months’ protection for boilers under 15 years old including the initial repair, and with the option to include an annual boiler service too. If we cannot fix your boiler on the initial repair you will receive a full refund.

To arrange a repair, or for more information on the options we have available for you, please call the team on 01482 498660*, or alternatively go to the ‘Contact Us' section of this website and we will call you back.

* Our customer services team are available Monday to Friday 08:00am – 18:00pm, Saturday 08:00am – 16:00pm, Sunday 08:00am – 12:00pm and bank holidays 08:00am – 16:00pm (closed Christmas day).

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Servicing

Please remember that in order that your warranty is maintained your boiler needs to be serviced annually by a Gas Safe registered installer. Alternatively we do offer a fixed price annual service option.

If you would like details of this or to book a service visit please call the team on 01482 498660*, or alternatively contact us and we will call you back.

* Our customer services team are available Monday to Friday 08:00am – 18:00pm, Saturday 08:00am – 16:00pm, Sunday 08:00am – 12:00pm and bank holidays 08:00am – 16:00pm (closed Christmas day).