• Badge Product Literature

    Product Literature

    You can access and download brochures here, or find the user guide and manual for your Ideal boiler.

    View Product Literature
  • Badge Register Warranty.

    Register Warranty

    We believe in delivering market leading warranties. Register yours here today!

    Register Your Warranty
  • Badge Out of Warranty Protection

    Out of Warranty Protection

    We believe in quality service 364 days a year.

    View More

Our customer service charter

At Ideal Boilers, we are committed to high quality service all year round.

We believe in quality service 364 days a year. Your call will be answered by our highly trained members of staff & if your query cannot be resolved over the phone, we aim to get an engineer to your property the same or next day.

Contact details:

Customer Service: 01482 498660
Technical Help:
01482 498663

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
Sunday:
08:00 – 12:00
  • Badge Find An Installer

    Our Engineers

    We believe in high quality service all year round - we endeavour to get an engineer to your home the same day of your call, or the following day.

  • Badge Technical Support

    Your Engineer Visit

    We believe in dedicated technical support - Our target is to ensure over 97% of visits are completed on the day.

  • Icon Customer Support

    Total Peace of Mind

    We believe in industry leading customer service.

How to buy

Find an Ideal installer

Only fully trained and Gas Safe Registered installers can fit Ideal boilers, so step 1 in your purchase is to choose your local Ideal installer.

How To Buy Hero Boiler