General Enquiries

  • How do I contact Ideal technical support? +

    Our Technical Support telephone number is 01482 498663.

  • How do I know which boiler is best suited for my home? +

    There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

  • What are your opening hours? +

    We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

    Monday to Friday: 08:00am – 18:00pm 
    Saturday: 08:00am –16:00pm
    Sunday: 08:00am – 12:00pm 
    Bank holidays: 08:00am – 16:00pm (closed Christmas day)

  • How can I contact you? +

    Please see below contact numbers for different departments within Ideal boilers:

    Customer services: 01482 498660
    Technical support: 01482 498663

  • How do I identify the make of my programmer? +

    Most programmers will either have their make or model on the front or on a drop down panel.

  • What is 'Pluming'? +

    Pluming is the effect seen from the flue on modern condensing boilers, it appears as a white "steam like" discharge from the flue. It’s a result of modern high efficiency boilers running at a cooler temperature than older, less efficient boilers did. It is safe however, there are a range of flue additions to remove the plume from the area. For further advice on this please either speak to your installer or call our Customer Services department on 01482 498660.