Help Guides

  • How do I turn my hot water off on the Touch Heat/System thermostat? +

    Press the Tap symbol until OFF is shown on the screen.

  • How do I turn my heating off on the Touch Heat/System thermostat? +

    Press the radiator symbol until OFF is shown on the screen.

  • How do I view or change my heating schedules on the Touch Heat/System thermostat? +

    Please refer to the Touch Heat/System User Guide or review heating schedules.

  • How many schedule periods can I add to my Touch Heat/System RF? +

    6 per day over 7 days.

  • I’ve moved into a house that has a Touch Heat/System installed, what should I do? +

    For more information on the Touch Heat/System please see the User Guide.

  • What do the LEDs mean on the Touch Heat/System Relay Transceiver? +

    From left to right;

    • Wireless Connection to Touch thermostat
    • Electrical supply to Boiler Transceiver
    • Opentherm connection between the Boiler and Transceiver
  • Is my Touch Heat/System compatible with non-Ideal boilers? +

    No, the Touch Heat/System is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Heat/System and central heating system as possible.

  • Is my Touch Heat/System compatible with all type of Ideal boiler? +

    No, the Touch Heat/System is compatible with the below ranges of boiler;

    • Logic Max Heat
    • Logic Max System
    • Vogue Max System
    • Logic Heat H
    • Logic+ Heat H
    • Logic System S
    • Logic+ System S
    • Vogue System S Gen 2
    • Logic Heat
    • Logic+ Heat
    • Vogue System
  • How do I ensure my pipes don’t freeze in the cold weather when I am away? +

    Your Ideal boiler and Touch Control both have frost protection technology. However, if you have any concerns over sections of your central heating system (this could be that you have pipes running through a garage for example) the best thing to do is to consult and installer ref fitting a pipe thermostat, this should ensure that pipe temperatures remain above freezing in most conditions.

  • What does it mean if it shows a Zone 1 fault on my Touch Combi RF thermostat? +

    A 'Zone 1 Fault' means that the boiler and the Touch Control have lost RF (Wireless) connection. Please see the location guidelines in the Touch Control User Guide.

  • What is frost protection? +

    Frost protection runs the central heating system if the temperature on the Touch thermostat reaches 5 degrees to ensure the system stays above freezing.

  • How do I turn my heating off on the Touch Combi RF thermostat? +

    Press the radiator symbol until OFF is shown on the screen.

  • What is optimisation mode? +

    This feature provides for greater comfort and economy of operation. The boiler will be switched on earlier than the programmed heating on time. This provides for the room temperature to be achieved at the programmed heating on time, rather than some time afterwards. The boiler will automatically only use the minimum energy required in order to achieve the desired room temperature.

  • How do I view or change my heating schedules on the Touch Combi RF thermostat? +

    Please refer to the Touch Combi RF User Guide to change or review heating schedules.

  • How do I boost my heating on the Touch Combi RF thermostat? +

    Turn the outer ring until the desired set temperature is shown on the screen.

  • How do I configure night setback (NSB)? +

    Currently there is no Night Set Back feature on the Touch control. However, with 6 heating schedules per day there is the flexibility to set additional "on" periods with a lower set point to compensate for this.

  • How do I contact Ideal technical support? +

    Our Technical Support telephone number is 01482 498663.

    Why not browse our FAQs to see if your question has already been answered? From controls to help guides, advice on using your Touch Connect or connecting your boiler to Alexa, and the most frequently asked general enquiries.

  • How many schedule periods can I add to my Touch Combi RF? +

    6 per day over 7 days.

  • How do I add a schedule? +

    Please refer to Changing a Schedule in the Touch Combi RF User Guide.

  • Is there a benefit to installing more than one of the additional energy efficiency options? +

    The homeowner may see increased energy saving or ease of use (in the case of a smart thermostat) by installing more than one of the additional energy efficiency options but it will not alter compliance with Boiler Plus. There are no additional “points” or gains from a legislative perspective of installing more than 1 of the additional energy efficiency measures.

    ErP Ratings of the Ideal Domestic Boiler Range – all comply with Boiler Plus.

  • What is the difference between ERP system labels and Boiler Plus? +

    The ERP system label enables the installer to aggregate products into a higher efficiency category i.e. a boiler and control can be added to achieve a higher system rating, this is different to Boiler Plus as specific measures are applied as listed for the 4 optional measures, this means a system label can be generated for all systems however that system may not comply with Boiler Plus.

    For example a Logic Combi C fitted with an electromechanical timer would have an ErP label but would not comply with Boiler Plus without additional accessories e.g. weather compensation.

  • Do we need to install all of the additional energy efficiency options? +

    No, only 1 out of the 4 energy efficiency options need to be installed alongside any replacement combi boiler.

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  • What is a smart control with automation and optimisation? +

    Smart thermostats are products that let consumers remotely control their home temperature via a tablet, smartphone or desktop for greater control over the central heating system.

    Automation is a function that allows the device to automatically control the heating system output in response to programmed demand (e.g. scheduling with temperature control) or occupancy detection, an advanced example of this is the use of geolocation.

    Optimisation means the device calculates how long it takes the property to reach the desired comfort level, and times the system’s operation to minimise the amount of work it has to do. Usually it also modulates the output of the boiler in a similar way to load compensation, so as little fuel as possible is consumed.

    The Ideal Touch Connect thermostat which is due to launch in 2018 will be a smart, connected control with automation (scheduling with temperature control) and optimisation.

  • What is load compensation? +

    This feature within modern central heating controls adjusts the temperature of the water going to your radiators automatically. When your home is cold, the temperature going to your radiators will be high, but as the room warms up less heat is required, and the temperature going to the radiators will be reduced. This means your gas boiler matches your homes heat requirements better than a simple on/off control, reducing energy wastage and maintaining comfort conditions. The Ideal Touch control provides load compensation.

  • What is weather compensation? +

    Weather compensation interacts intelligently with the boiler to reduce radiator water temperatures based on outside temperatures, which increases efficiency without compromising user comfort. Many users have reported significantly improved comfort, as the boiler is better able to maintain a steady internal temperature by adjusting boiler output to account for changes in the weather. Weather compensators can be a simple external sensor feeding weather data back to the boiler.

    Ideal provide an external weather sensor that can be purchased as an accessory.

  • What is a FLUE Gas Heat Recovery System (FGHRS)? +

    FGHRS recover heat from waste flue gases to preheat the cold water entering the boiler, lowering the amount of energy needed to warm the water up to the required level. Almost all modern boilers already have some sort of heat recovery built in, making condensing boilers much more efficient than older ones. Even so, FGHRS can further increase the efficiency of these condensing boilers in most cases, delivering the same amount of heat with up to 4% less gas.


    The Ideal Logic Code Combi ESP1 has a built in FGHRS.

  • Is Boiler Plus going to increase cost for the householder? +

    Boiler Plus aims to ensure that households are running efficient heating systems which should help to conserve energy bills. The provision of an additional energy efficiency measure with any replacement combi boiler may cause a slight increase in initial cost at installation, however there are a variety of solutions available covering a range of cost options giving choice to the homeowner.

  • Who does Boiler Plus apply to? +

    Boiler Plus applies to all households in England as of 1st April 2018. The provision of an additional energy efficiency measure applies to replacement combi boilers only.

  • How do I set my timer up? +

    User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.

  • What controls are compatible with my boiler? +

    Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.

  • How do I re-set my boiler controls after changing the batteries? +

    On the PRT3, the reset button is located on the transceiver unit at the front of the boiler and on the programmable room thermostat. These should be held in for 5 seconds with the unit left next to the boiler for 15 minutes to pair. On the Touch programmer, this should happen automatically but can also take up to 15 minutes. If you require further assistance please contact our Customer Service department on 01482 498660.

  • Which boiler is the equivalent to the one I have? +

    There is a tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

  • How do I get a new installation/ user manual? +

    These are available to download in the form of a PDF file from our website free of charge. These can be found here.

  • What is 'Pluming'? +

    Pluming is the effect seen from the flue on modern condensing boilers, it appears as a white "steam like" discharge from the flue. It’s a result of modern high efficiency boilers running at a cooler temperature than older, less efficient boilers did. It is safe however, there are a range of flue additions to remove the plume from the area. For further advice on this please either speak to your installer or call our Customer Services department on 01482 498660.

  • What does 'Pre-heat' mean? +

    ‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.

  • What does it mean when '0' is displayed on the boiler screen? +

    When ‘0’ is displayed on the boiler screen it means the boiler is on standby. This means the boiler is not receiving a demand from either the hot water or central heating. Still need further guidance with your Ideal boiler? Why

    Learn more

  • What does it mean when 'D' is displayed on the boiler screen? +

    When 'D' is displayed on your boiler screen it means your boiler has fired up for a hot water demand.

    Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

  • What does it mean when the 'C' is displayed on the boiler screen? +

    When 'C' is displayed on your boiler screen it means the boiler has a central heating demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

    Learn more