• Max Accredited Support Badge

    Max Accredited Scheme

    With the launch of our new MAX product range, we have taken the opportunity to upgrade the existing program to the MAX Accredited Installer Scheme.

    Max Accredited Scheme
  • Icon Register Warranty

    Register Warranty

    If you are a member of Installer Connect please login to your account to register your boiler installations. Visit installerconnect.com to sign up today.

    Register Warranty
  • Icon Erp

    ERP Calculator

    Our handy calculator makes calculating system efficiencies and generating package labels easy!

    View More
  • Icon Installer First

    Installer First Policy

    Our promise to you to provide the highest quality, in products and service.

    Installer First Policy
  • Icon Benchmark

    Benchmark

    Click here for help with filling out the benchmark form when commissioning an install.

    View Code of Practice
  • Boiler Plus Icon

    Boiler Plus

    We promise to meet and exceed the standards being implemented.

    View More

Our customer service charter

At Ideal Boilers, we are committed to delivering the highest level of customer service. With more than 100 years’ experience in the heating industry, we know how important confidence and trust are to our customers. The customer charter below is our delivery promise to you.

We provide a UK based contact centre that’s open 364 days a year. Your call will be answered directly by a fully trained member of staff, who will take ownership of the call. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
Sunday:
08:00 – 12:00