• Badge Erp

    ERP Calculator

    We believe in efficiency - Use our handy calculator to calculate and generate package labels!

    Use Our Calculator
  • Badge Installer First

    Installer First Policy

    We believe in supporting you to support your customers.

    Read More
  • Boiler Plus Icon

    Boiler Plus

    We believe in meeting and exceeding the standards being implemented.

    Find Out More
  • Badge Ideal Parts

    Ideal Parts

    Our easy to use stockist locator will direct you to your nearest approved Ideal parts distributor.

    Visit idealparts.com

Our customer service charter

At Ideal Boilers, we are committed to high quality service all year round.

We provide a UK based contact centre that’s open 364 days a year. Your call will be answered directly by a fully trained member of staff, who will take ownership of the call. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
08:00 – 12:00