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    Product Literature

    You can access and download brochures here, or find the user guide and manual for your Ideal boiler.

    View Product Literature
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    Register Warranty

    We believe in delivering market leading warranties. Register yours here today!

    Register Your Warranty
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    Out of Warranty Protection

    We believe in quality service 364 days a year.

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Our customer service charter

At Ideal Boilers, we are committed to high quality service all year round.

We believe in quality service 364 days a year. Your call will be answered by our highly trained members of staff & if your query cannot be resolved over the phone, we aim to get an engineer to your property the same or next day.

Contact details:

Customer Service: 01482 498660
Technical Help:
01482 498663

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
08:00 – 12:00
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    Our Engineers

    We believe in high quality service all year round - we endeavour to get an engineer to your home the same day of your call, or the following day.

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    Your Engineer Visit

    We believe in dedicated technical support - Our target is to ensure over 97% of visits are completed on the day.

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    Total Peace of Mind

    We believe in industry leading customer service.

Frequently asked questions


  • What are your opening hours? +

    We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

    Monday to Friday: 08:00am – 18:00pm 
    Saturday: 08:00am –16:00pm
    Sunday: 08:00am – 12:00pm 
    Bank holidays: 08:00am – 16:00pm (closed Christmas day)

  • How can I contact you? +

    Please see below the contact numbers for the Ideal Boilers Customer Service and Technical Support teams: Customer Service: 01482 498660 Technical Support: 01482 498663 Why not browse our FAQs to see if your question has already been answered? From controls to help guides,

    Learn more

  • How do I identify the make of my programmer? +

    Most programmers will either have their make or model on the front or on a drop down panel.

  • What warranty does my programmer have? +

    Our Touch programmers come with a 12 month warranty as standard however when installed at the same time as the boiler, the Touch can have up to 5 years.

  • Does my manufactures warranty cover all controls? +

    Any of our own control units will mirror the boilers warranty up to 5 years if they are purchased and installed at the same time. Unfortunately, any other manufacturers control units would not be covered by us.

  • How do I set my timer up? +

    User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.

  • See all FAQs

    How to buy

    Find an Ideal installer

    Only fully trained and Gas Safe Registered installers can fit Ideal boilers, so step 1 in your purchase is to choose your local Ideal installer.

    How To Buy Hero Boiler