Winter Weather Boiler Help

During cold weather the most likely cause of your boiler not working is a frozen condensate pipe. Watch our handy video to get your boiler up and running again.

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    Register Warranty

    If your installer has already registered your boiler for you, you won't need to register it. Your warranty must be registered within 30 days of installation.

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    Product Literature

    Here's where you can access and download brochures, or find the user guide and manual for your Ideal boiler.

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    Ideal Customer Support

    We believe that that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year.

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Our awards

  • Good Housekeeping 2017

    Good Housekeeping Reader Recommended

    We’re proud to have won this award for the second time – a 17,000-strong reader survey means our boilers come highly recommended.

  • Queens Award Enterprise

    The Queen's Awards for Enterprise

    Ideal Logic and Logic+ boilers won this coveted award in recognition of their high levels of excellence and industry-leading technology.

  • Quiet Mark

    Quiet Mark

    Our Logic+ range joined 70 leading global brands in winning a Quiet Mark from the Noise Abatement Society – we’re only the second UK boiler manufacturer to achieve this accolade.