Geolocation Heating Control

  • What is Geolocation? +

    Geolocation uses the location feature on your mobile device to work out whether you are at home and then turns the heating on or off accordingly.

  • How does Geolocation work? +

    Geolocation uses the location feature on your mobile device to work out whether you are at home and then turns the heating on / off accordingly.

    When you set up Geolocation you will set a “home boundary” and an “away boundary”, these can be the same or different distances. When the mobile device crosses the away boundary the heating will switch off, when it comes back across the home boundary heading towards home, then the heating will come back on.

    All householders can be set up with Geolocation. When more than one mobile device is set up then the heating will turn off when the last person leaves and turn on when the first person comes back.

  • What are the benefits of Geolocation? +

    Geolocation removes the need for a complicated schedule. You can choose to run a simple schedule with a day and night temperature and let Geolocation do the rest. Whatever your plans, Geolocation will automatically adjust your heating to respond to your location. No more heating an empty home. No need to remember to switch on the heating when you get home and wait for the house to warm up.

  • How do I set up Geolocation on my Touch Connect App? +

    Geolocation is set up in the “Settings” section of the Touch Connect app.

    When you click to “Enable Geolocation” the app will lead you through a setup wizard to cover several steps:

    • Allowing the Touch Connect App to access the location settings on your phone
    • Setting a “simple schedule” with a day and night temperature
    • Confirming your home location and its position on the map
    • Setting your home and away distances to decide how close to your home you want your heating to come on and off.

    Once Geolocation is enabled other users will need to log onto the Touch Connect app on their phones, select to add their device in the Geolocation settings and give permission for the app to use the location feature on their phone.

    Once all of the users have added their device their location (home or away) will be shown on the home-screen of the app.

    A YouTube video is available showing how to set up Geolocation and add users.

  • How do I set up multiple people on the geolocation part of the Touch Connect App? +

    All users will need to download the Touch Connect app to their mobile device. Once Geolocation is enabled other users will need to log onto the Touch Connect app on their phones, select to add their device in the Geolocation settings and give permission for the app to use the location feature on their phone.

    Once all of the users have added their device their location (home or away) will be shown on the home-screen of the app.

    A YouTube video is available showing how to set up Geolocation and add users.

  • What if someone moves out of the house, how do I remove them from Geolocation? +

    If someone moves out of the house either you can remove them, or they can remove themselves from Geolocation. Go to the “Connected devices” section of the Geolocation menu. Click on the device that needs to be removed and you will have the option to delete the device.

  • When someone moves into my house, how do I add them to Geolocation? +

    If someone moves into your house you can easily set them up on your Touch Connect Geolocation. They will need to download the Touch Connect app from the App Store or Google Play and sign in using your account details. Then they need to go to the Geolocation settings in the menu and select to “Add this device” and give permission for the Touch Connect app to use their location. 

  • What if a I have a guest or visitor who does not have the Touch Connect app? +

    A guest or visitor can either download the app and enable Geolocation on their device. Or if they are at home they can override Geolocation on the Touch Connect programmable room thermostat and control the time and temperature of the heating directly from the Touch device.

  • Is Geolocation safe and secure? Can I be tracked? +

    You cannot be tracked if you have Geolocation set up on your Touch Connect app. The app does not store the exact position (latitude / longitude) of the phone, when it receives location information from the mobile device it uses this to place the device into a “band” indicating how far away from the home location it is.

    The app will store the current and previous known Band the user is in so that it can work out if the device is moving towards or away from the home location.  The server does not store the latitude and longitude information itself and this data is also filtered out of records, so it cannot be retrieved

  • What settings do I need to have set up on my phone for Geolocation to work? +

    On iOS the Touch app will guide you through what is required and request permissions as it needs them.  The permission it will ask for are Location (which needs to be set to “Always”) and Motion & Fitness, to detect movement on the phone. If location track is disabled then Geolocation will stop working. 

    To re-enable them you will need to do the following:

    a. Access Settings

    b. Scroll down to the list of Apps and find “Touch”

    c. Change “Location” to “Always”

    d. Change “Motion & Fitness” to on. 

    On Android devices you may find, depending on the device, that they will have setting that monitors and tries to save power (e.g. Samsung App Power Monitor) to prolong battery life. Unfortunately, these functions attempt to close down apps that need to run consistently in the background such as the Touch Connect with Geolocation. Depending on the device it is advised that you either exclude the Touch Connect app from this function in the settings or disable this setting completely.

  • Why do I have the option of a different schedule in the Geolocation settings? +

    Because Geolocation automatically adjusts your heating depending on whether you are at home or not there is no need to put together a schedule which second guesses when you’ll be in or out. By setting a simple daytime and night-time temperature your heating will be on when you are in it and off when you are out.

    Of course, if you’d rather stick with your existing schedule that’s no problem but remember if it’s set to an “off period” and you come home unexpectedly then your heating will stay off until it’s scheduled to come on.

  • My Geolocation is not working, what should I check? +

    Firstly, check there is no one at home who has interacted with the Touch device itself. If they have then it will be overridden until all of the mobile devices return home.

    If your Geolocation is still not working, then check that the app is running in the background and your mobile device has not disabled it.

    On an IOS device you should:

    a. Access Settings

    b. Scroll down to the list of Apps and find “Touch”

    c. Check “Location” is set to “Always”

    d. Check “Motion & Fitness” is on.

    On Android devices you may find, depending on the device, that they will have setting that monitors and tries to save power (e.g. Samsung App Power Monitor) to prolong battery life. Unfortunately these functions attempt to close down apps that need to run consistently in the background such as the Touch Connect with Geolocation. Depending on the device it is advised that you either exclude the Touch Connect app from this function in the settings or disable this setting completely.