ALL FAQs

  • How do I know which boiler is best suited for my home? +

    There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

  • What are your opening hours? +

    We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

    Monday to Friday: 08:00am – 18:00pm 
    Saturday: 08:00am –16:00pm
    Sunday: 08:00am – 12:00pm 
    Bank holidays: 08:00am – 16:00pm (closed Christmas day)

  • How can I contact you? +

    Please see below the contact numbers for the Ideal Boilers Customer Service and Technical Support teams:

    Customer Service: 01482 498660

    Technical Support: 01482 498663

    Why not browse our FAQs to see if your question has already been answered?