• Icon Register Warranty

    Register Warranty

    We believe in delivering market leading warranties. Register your boilers today!

    Register Your Warranty
  • Badge Ideal Parts

    Ideal Parts

    Our easy to use stockist locator will direct you to your nearest approved Ideal parts distributor.

    Visit idealparts.com

Our customer service charter

We believe in delivering the highest level of customer service.

We provide a UK based contact centre that’s open 364 days a year where your call will be answered directly by a fully trained member of staff. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
Sunday:
08:00 – 12:00

Frequently asked questions

Questions

  • What are your opening hours? +

    We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

    Monday to Friday: 08:00am – 18:00pm 
    Saturday: 08:00am –16:00pm
    Sunday: 08:00am – 12:00pm 
    Bank holidays: 08:00am – 16:00pm (closed Christmas day)

  • How can I contact you? +

    Please see below contact numbers for different departments within Ideal boilers:

    Customer services: 01482 498660
    Technical support: 01482 498663

  • See all FAQs