• Icon Product Literature

    Product Literature

    Here's where you can download product brochures, technical specifications and manuals.

    View Product Literature
  • Icon Register Warranty

    Register Warranty

    Activate the warranty on your Ideal product now, so we have all the information to help quickly if you need us.

    Register Warranty
  • Icon Customer Parts

    Ideal Parts

    Locate your nearest approved ‘Genuine Ideal Parts Stockist’ to obtain your replacement parts.

    Visit idealparts.com

Our customer service charter

At Ideal Boilers, we are committed to delivering the highest level of customer service. With more than 100 years’ experience in the heating industry, we know how important confidence and trust are to our customers. The customer charter below is our delivery promise to you.

We provide a UK based contact centre that’s open 364 days a year. Your call will be answered directly by a fully trained member of staff, who will take ownership of the call. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
Sunday:
08:00 – 12:00