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Customer First Approach
Installer First Policy
Where can I find out about updates to the Touch Connect App?
Will I still receive push notifications if I log out of my app?
What can I do if Touch Connect isn’t working?
What happens if more than one device is using the Touch Connect App?
What can I do if I forget my Touch Connect password?
What will trigger an alert?
What is an alert?
What do the colours of the LED mean on the Touch Connect gateway?
What do the LEDs mean on the Touch Connect Boiler Transceiver?
What does it mean if it shows a Zone 1 fault on my Touch Connect thermostat?
Is my Touch Connect compatible with all type of Ideal boiler?
Is my Touch Connect compatible with non-ideal boilers?
What do the background colours refer to on the Touch Connect App?
Is there a Touch Connect Windows App?
My time is an hour out?
I’ve updated my Touch Connect app to the latest version, what happens to my previous settings and schedules?
I’ve moved into a house that has a Touch Connect installed, what should I do?
How much does it cost to use the Touch Connect App?
How much data does a push notification use?
I’ve forgotten my Touch Connect username, what should I do?
I haven’t received a notification; how do I know my alerts are working on the Touch Connect?
How long does it take for changes made through the Touch Connect app to reach my boiler?
How do I view or change my heating schedules on the Touch Connect thermostat?
How do I turn my heating off on the Touch Connect thermostat?
How do I connect my Touch Connect Gateway to my router?
How do I enable alerts and push notifications for Touch Connect?
How do I setup up Holiday Mode in the Touch Connect App?
How do I turn my central heating system off on the Touch Connect?
Can I use text control (SMS) to control Touch Connect?
How do I add extra users to my Touch Connect account?
How do I change my Touch Connect password?
Does the Touch Connect have Geolocation features?
How do I boost my heating on the Touch Connect thermostat?
How do I change the temperature of my heating on the Touch Connect thermostat?
Can I access Touch Connect through a web browser?
How do I configure night setback (NSB)?
How many schedule periods can I add on the Touch Connect?
How do I ensure my pipes don’t freeze in the cold weather when I am away?
What is frost protection?
What is optimisation mode?
How do I contact Ideal technical support?
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