Warranties & Certification

  • My Building Regulations certificate is incorrect, how do I get a new one? +

    If the boiler was registered through the Installer Connect scheme you can contact them directly on 0114 3993950 and they will have this rectified for you, If you/your installer registered directly with building regulations you would need to contact them directly to rectify this.

  • What warranty does my programmer have ? +

    Our Touch programmers come with a 12 month warranty as standard however when installed at the same time as the boiler, the Touch can have up to 5 years.

  • Does my manufactures warranty cover all controls? +

    Any of our own control units will mirror the boilers warranty up to 5 years if they are purchased and installed at the same time. Unfortunately, any other manufacturers control units would not be covered by us.

  • How do I register my boiler for warranty? +

    In order to register your free guarantee you can visit our website. Click 'Register' and complete all sections. Alternatively you can call our Customer Service team on 01482 498660. Please note the boiler serial number is required when registering the warranty and needs to be completed within 30 days of installation.

  • What happens if I fail to register my boiler for warranty on time? +

    To qualify for the full guarantee the boiler must be registered within 30 days of installation. Should this condition not be met, the period of guarantee will be reduced to 12 months from the date of installation.