Services

Does someone need to be in the property to let the engineer in if the boiler is in the garage?
A:

Yes, for insurance purposes someone over the age of 16 needs to enter any building with the engineer and remain on site until the repair or service is complete.

Should my service sheet be filled in by the engineer after each service visit?
A:

This certainly should be filled in, or a record of readings taken from the boiler be left on site by the gas safe registered Engineer performing the service, If we carry out your service, you can request this to be filled in if you wish but all of these details are logged on our system by the Engineer whilst he is on site.

What does L5 mean?
A:

This means there is a problem with the return. To reset this turn the boiler off at the wall (fuse spur) for a couple of seconds then back on again. If the boiler fails to operate then please contact Ideal or alternatively a Gas Safe Registered Engineer if outside of the warranty period.

How do I reset to remove my service message?
A:

On the older range of boilers this can be completed by holding the mode dial in the reset position for 3 seconds. For the new Logic+ and Vogue boilers this can be done by either pushing the reset button underneath the display, or going into the menu settings on the display.

How often do I need to service my boiler?
A:

The answer to this depends upon how your boiler is used, it does require servicing at annually, which for the vast majority of installations is fine, if you have a boiler installed or used for an unusual application which means the boiler is operating more than expected it may require servicing more frequently, but for normal use annual servicing is sufficient.

Why can't I get hot water ?
A:

On a combi boiler you should check that the hot water temperature is turned up on the front, check the isolation valve underneath the boiler on the cold mains pipe is vertical/open. After this it is likely there is a problem within the appliance. On either a heat only boiler or a system boiler if the central heating work and the hot water doesn't this will be a system problem, possibly a zone valve not operating.