Contact Us

  • How do I contact Ideal technical support? +

    Our Technical Support telephone number is 01482 498663. Why not browse our FAQs to see if your question has already been answered? From controls to help guides, advice on using your Touch Connect or connecting your boiler to Alexa, and the

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  • What are your opening hours? +

    We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

    Monday to Friday: 08:00am – 18:00pm 
    Saturday: 08:00am –16:00pm
    Sunday: 08:00am – 12:00pm 
    Bank holidays: 08:00am – 16:00pm (closed Christmas day)

  • How can I contact you? +

    Please see below the contact numbers for the Ideal Boilers Customer Service and Technical Support teams: Customer Service: 01482 498660 Technical Support: 01482 498663 Why not browse our FAQs to see if your question has already been answered? From controls to help guides,

    Learn more