Our customer service charter

At Ideal Boilers, we are committed to delivering the highest level of customer service. With more than 100 years’ experience in the heating industry, we know how important confidence and trust are to our customers. The customer charter below is our delivery promise to you.

We provide a UK based contact centre that’s open 364 days a year. Your call will be answered directly by a fully trained member of staff, who will take ownership of the call. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
08:00 – 12:00

Frequently asked questions


What are your opening hours?

We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available 

Monday to Friday 08:00am – 18:00pm 
Saturday 08:00am –16:00pm
Sunday 08:00am – 12:00pm 
Bank holidays 08:00am – 16:00pm (closed Christmas day).

How can I contact you?

Please see below contact numbers for different departments within Ideal boilers:

Customer services: 01482 498660
Technical support: 01482 498663

See all FAQs