ALL FAQs
- How do I know which boiler is best suited for my home?
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A:
There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.
- I have not received my Gas Safety Certificate?
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A:
Contact the company that fitted your boiler. They will be able to request your Gas Safe certificate from our Installer Connect program or directly through Gas Safe.
- How do I get a Gas Safe certificate?
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A:
Once your boiler has been registered on the Gas Safe register, a certificate is sent out as proof of this. If you do not receive your certificate a new one can be requested.
- My Building regulations certificate is incorrect, how do I get a new one?
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A:
If the boiler was registered through the Installer Connect scheme you can contact them directly on 0114 3993950 and they will have this rectified for you, If you/your installer registered directly with building regulations you would need to contact them directly to rectify this.
- What are your opening hours?
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A:
We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available
Monday to Friday 08:00am – 18:00pm
Saturday 08:00am –16:00pm
Sunday 08:00am – 12:00pm
Bank holidays 08:00am – 16:00pm (closed Christmas day). - How can I contact you?
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A:
Please see below contact numbers for different departments within Ideal boilers:
Customer services: 01482 498660
Technical support: 01482 498663