ALL FAQs

How do I know which boiler is best suited for my home?
A:

There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

I have not received my Gas Safety Certificate?
A:

Contact the company that fitted your boiler. They will be able to request your Gas Safe certificate from our Installer Connect program or directly through Gas Safe. 

How do I get a Gas Safe certificate?
A:

Once your boiler has been registered on the Gas Safe register, a certificate is sent out as proof of this. If you do not receive your certificate a new one can be requested.

My Building regulations certificate is incorrect, how do I get a new one?
A:

If the boiler was registered through the Installer Connect scheme you can contact them directly on 0114 3993950 and they will have this rectified for you, If you/your installer registered directly with building regulations you would need to contact them directly to rectify this.

What are your opening hours?
A:

We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available 

Monday to Friday 08:00am – 18:00pm 
Saturday 08:00am –16:00pm
Sunday 08:00am – 12:00pm 
Bank holidays 08:00am – 16:00pm (closed Christmas day).

How can I contact you?
A:

Please see below contact numbers for different departments within Ideal boilers:

Customer services: 01482 498660
Technical support: 01482 498663