Registrations

What warranty does my programmer have ?
A:

If installed at the same time as the boiler, our programmers currently mirror the warranty of the appliance they are fitted to. If it is not fitted at the same time as the boiler then the standard warranty period of the programmer will be 12 months.

Does my manufactures warranty cover all controls?
A:

Any of our own control units such as the PRT3 or the Touch programmer will mirror the boilers warranty if they are purchased and installed at the same time. Unfortunately, any other manufacturers control units would not be covered by us.

How do I register my boiler for warranty?
A:

In order to register your free guarantee you can visit our website. Click 'Register' and complete all sections. Alternatively you can call our Customer Service team on 01482 498660. Please note the boiler serial number is required when registering the warranty and needs to be completed within 30 days of installation.

What happens if I fail to register my boiler for warranty on time?
A:

To qualify for the full guarantee the boiler must be registered within 30 days of installation. Should this condition not be met, the period of guarantee will be reduced to 12 months from the date of installation.