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Charlie Goodall, Orchard Homes, Southampton

Ever since Charlie Goodall started working for Orchard Homes he’s been fitting Ideal Logic boilers. “I’ve been here 11 years and I can’t remember fitting anything else – if ever we had to fit another boiler manufacturers product we always reverted straight back to the Logic range and make sure we recommend them again and again”.

The Technical Manager for one of the south’s leading home builders says the Logic range is so loved by plumbers and installers because it’s so quick and easy to fit, “the quicker and easier it is to fit, the more installers love the boiler and the more money they can earn because they don’t have to spend as much time on each job, simple as.” With the pre-wired mains leads, preformed copper tails, the boiler can just hang straight on the wall and there are no long installation times, “everything is done correctly in the factory, so it cuts down the time spent on site.”

In terms of servicing, Charlie explains that there is plenty of room inside to get around and the diagnostics tell you exactly what to do.

He thinks the diagnostics are a great piece of technology for the homeowner too. He says if a homeowner calls up with a query or concern, he can ask them to tell him what’s shown on the screen over the phone. This helps him know what items he needs to take with him to resolve the problem and sometimes even explain how to overcome the issue over the phone, “it means the homeowner doesn’t have to be without their boiler for any longer than they need to be.”

Not only does Charlie fit the Logic range of boilers at work, he has one installed in his own home and he has recently recommended one to his daughter!  When asked why he likes the Logic range so much he commented: “The Logic range is reliable, easy to use and not bad to look at if you can’t get it in a cupboard. All in all it’s brilliant and at the end of the day it they weren’t, we wouldn’t be fitting them!”

Charlie Goodall
Technical Manager
Orchard Homes
Southampton