About Ideal Boilers
We’re more than just your average boiler company. We strive to keep our installers at the heart of everything we do. From in depth product information and on-site training to Installer Connect rewards and business support, we can ensure you’ll get more from Ideal.
Within our call centreAll customer calls will be answered by trained members of staff who will take ownership of the call. Trained staff will assist with enquiries or help diagnose and resolve faults over the telephone. If a resolution is not reached over the phone, an engineer visit will be arranged.
Our engineersAll Ideal Boilers’ engineers are trained to the highest possible standard, including being Gas Safe Registered.
Engineer visitsIn the event of an engineer being required, we endeavour to make all visits within one day of receiving a call for boilers and three working days for solar products. On the day of the scheduled visit, the appointed engineer will telephone between 8am and 9am to confirm the time of their arrival.
Total peace of mindDuring the engineer's visit, the engineer will fully explain any actions taken and in the event of any further work that needs to be done, the team will keep you fully informed throughout. All letters and emails will be replied to within five working days. Your opinion is important to us, so from time to time, we may contact you to gain feedback on the service you received from Ideal Boilers.
In 2005, Ideal Boilers celebrated its centenary – 100 years of innovation, evolution and industry expertise.
Over the years Ideal has rapidly built a reputation for high quality products, which have met the ever-changing demands of the heating industry. Taking boilers from basements into kitchens in the 1920s, right through to introducing pioneering high efficiency technologies, Ideal has built a range of comprehensive and reliable products, designed with the installer and homeowner in mind.
Today, Ideal remains at the forefront of the domestic and commercial heating markets, leading the industry in setting new standards and challenging technological boundaries. Our company remains true to its founding principles of quality, innovation and value – building on its rich heritage as we look to the future.
“With an array of this size, it’s imperative that the product used is reliable and easy to install. So we prefer to stick with a European-manufactured blue chip brand like Ideal, not just for its superior quality, but also because we know that the warranties are worth something too. It’s not just peace of mind for us, but our customers are also reassured by the brand’s heritage and familiarity.”