About Ideal Boilers
We’re more than just your average boiler company. We strive to keep our installers at the heart of everything we do. From in depth product information and on-site training to Installer Connect rewards and business support, we can ensure you’ll get more from Ideal.
Contacting usWe provide a UK based contact centre that’s open 364 days a year from Monday to Friday 08:00 – 20:00, Saturday and Bank Holidays (excluding Christmas Day) 08:00 – 16:00 and Sundays 08:00 – 12:00. We understand that some customers would rather email or a send a letter. We aim to respond within 1 working day of receipt and strive to ensure that all concerns are resolved within 5 working days.
Within our call centreWhen calling you will be answered directly by a fully trained member of staff, who will take ownership of the call. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.
Our engineersAll Ideal Boilers' engineers are trained to the highest standards and carry a vast range of parts to ensure we can resolve the issue on the day of the visit where possible. Our target is to ensure over 97% of visits are completed on the day.
Engineer visitsIn the event of an engineer visit being required we endeavour to organise the appointment within one day of calling, however if you have a preferred day that is more convenient for you please inform us when calling and we will do our utmost to accommodate your request. On the evening prior to your visit we will send you a reminder via text message to your mobile phone, unless you indicate that you would prefer not to receive a reminder. On the morning of the visit the engineer will telephone you between 08:00 and 09:00 to confirm their estimated time of arrival
Total peace of mindOur service engineer will clearly explain to you any actions taken during the visit and provide any advice needed to ensure your system continues to operate optimally. In the event that a follow up visit is required we have a dedicated team who will organise this and keep you fully informed throughout
Your feedbackYour feedback is important to us and we may ask you for your honest feedback during a call or following the engineer’s visit. This feedback will be used to ensure we continue to meet and exceed your expectations.
In 2005, Ideal Boilers celebrated its centenary – 100 years of innovation, evolution and industry expertise.
Over the years Ideal has rapidly built a reputation for high quality products, which have met the ever-changing demands of the heating industry. Taking boilers from basements into kitchens in the 1920s, right through to introducing pioneering high efficiency technologies, Ideal has built a range of comprehensive and reliable products, designed with the installer and homeowner in mind.
Today, Ideal remains at the forefront of the domestic and commercial heating markets, leading the industry in setting new standards and challenging technological boundaries. Our company remains true to its founding principles of quality, innovation and value – building on its rich heritage as we look to the future.
“I fit Ideal boilers because the customer service is second to none”