About Ideal Boilers
We’re more than just your average boiler company. We strive to keep our installers at the heart of everything we do. From in depth product information and on-site training to Installer Connect rewards and business support, we can ensure you’ll get more from Ideal.
Within our call centreAll customer calls will be answered by trained members of staff who will take ownership of the call. Trained staff will assist with enquiries or help diagnose and resolve faults over the telephone. If a resolution is not reached over the phone, an engineer visit will be arranged.
Our engineersAll Ideal Boilers’ engineers are trained to the highest possible standard, including being Gas Safe Registered.
Engineer visitsIn the event of an engineer being required, we endeavour to make all visits within one day of receiving a call for boilers and three working days for solar products. On the day of the scheduled visit, the appointed engineer will telephone between 8am and 9am to confirm the time of their arrival.
Total peace of mindFollowing an engineer’s visit, we will telephone you to explain any actions that have been taken or any further work that needs to be done. All letters and emails will be replied to within five working days. Your opinion is important to us, so from time to time, we may contact you to gain feedback on the service you received from Ideal Boilers.
In 2005, Ideal Boilers celebrated its centenary – 100 years of innovation, evolution and industry expertise.
Over the years Ideal has rapidly built a reputation for high quality products, which have met the ever-changing demands of the heating industry. Taking boilers from basements into kitchens in the 1920s, right through to introducing pioneering high efficiency technologies, Ideal has built a range of comprehensive and reliable products, designed with the installer and homeowner in mind.
Today, Ideal remains at the forefront of the domestic and commercial heating markets, leading the industry in setting new standards and challenging technological boundaries. Our company remains true to its founding principles of quality, innovation and value – building on its rich heritage as we look to the future.
“The Vogue really is a premium product: it has the stainless steel heat exchanger, the soft drop-down door and the LCD display which all add to it being a quality and neat piece of kit. The LCD display lights up too, and inside the boiler the pressure gauge is right at the front so it’s easy to get to. Even though these are only small things, it’s all of these little things combined which actually make it so much better than just a standard range. It’s a really quality product.
I think the installation was very straight forward. It’s just like the Logic and Logic+ in that it’s lightweight, easy to hang and the valves are all ready to be connected. The 7 year warranty is a promise to the homeowner that it is a reliable product!”