Our customer services team are available Monday to Friday 08:00am – 18:00pm, Saturday 08:00am – 16:00pm, Sunday 08:00am – 12:00pm and bank holidays 08:00am – 16:00pm (closed Christmas day).
For any enquiries you have or to make a claim under your warranty please call 01482 498660
Please remember that in order that your warranty is maintained your boiler needs to be serviced annually by a Gas Safe registered installer. Alternatively we do offer a fixed price annual service option “serviced by the manufacturer”. If you would like details of this or to book a service visit please call the team on 01482 498660 or complete the email form above and we will contact you.
Should you have a boiler no longer covered by warranty and need a repair we also offer a fixed price repair option, which covers all required boiler parts plus labour. Please call the team on 01482 498660 for further details or complete the email form above and we will contact you.
“As a letting agency we install many boilers. Ideal boilers are very competitively priced and more importantly the Ideal Logic boilers we have been installing recently have the BEST customer after sales of any UK based boiler company. They are open all hours and react quickly to any problems. The combination of our installers expertise (Hallamshire Energy Services), customer service and the unbeatable after sales service from Ideal makes this the BEST winning combination – highly recommended. Don’t use any one else!”