Our customer services team are available Monday to Friday 08:00am – 18:00pm, Saturday 08:00am – 16:00pm, Sunday 08:00am – 12:00pm and bank holidays 08:00am – 16:00pm (closed Christmas day).
For any enquiries you have or to make a claim under your warranty please call 01482 498660
Please remember that in order that your warranty is maintained your boiler needs to be serviced annually by a Gas Safe registered installer. Alternatively we do offer a fixed price annual service option “serviced by the manufacturer”. If you would like details of this or to book a service visit please call the team on 01482 498660 or complete the email form above and we will contact you.
Should you have a boiler no longer covered by warranty and need a repair we also offer a fixed price repair option, which covers all required boiler parts plus labour. Please call the team on 01482 498660 for further details or complete the email form above and we will contact you.
“My Ideal boiler has been serviced this morning. The engineer, Luke King was the most helpful gentleman. I have rung Ideal to tell them how pleased I am, and I would like it to come to Luke’s notice.
I must say it is a long time since I have experienced such courteous helpfulness. Thank you.”