COVID-19 Statement

We’ll be keeping this page updated with the latest information from Ideal Boilers, as the coronavirus situation develops in the UK.

Last updated: 24th March 2020

These are unprecedented times, with daily announcements that are affecting the way we live our lives, and the way we do business. Our priority now, as it always has been, is the safety of our customers and employees.

Following the government’s announcement of nationwide restrictions, we have taken the decision to streamline operations, and to focus on delivering essential services only during this time.  Other parts of our business will be closed until further notice.

We know that people's lives are being disrupted and the situation is changing quickly – we are doing everything we possibly can to keep people with heating and hot water.

We ask customers to consider the urgency of their calls to our team, so that we can prioritise those who are most in need.

If you need to get in touch, please find key contact numbers below. We ask that you let us know if you are under any specific restrictions due to coronavirus when you call.

  • Customer Services
    • Call Centre: 01482 498660
    • Spares Admin: 01482 498665
    • Sales Admin: 01482 440251
  • Support
    • Technical: 01482 498663
    • Installer Connect – phone lines and portal are closed until further notice
  • Goods In: 01482 498532
  • Distribution: 01482 498477 / 01482 498900

Update: 17th March 2020

We understand that coronavirus is causing uncertainty. Our priority now, as it always has been, is the safety of our customers and employees. 

We are closely monitoring customer demand for engineer visits and are prioritising those who are most in need, to ensure they have access to heating and hot water. 

As part of this, we have relaxed our terms and conditions surrounding annual servicing and guarantees – routine annual services can now be deferred, as long as they are completed within three months of the installation anniversary date.  We ask customers to bear this in mind, and to allow us to focus on urgent replacements and repairs at this time.   

In line with the latest government advice, we have issued guidance to all employees on specific measures that they should take while on the job and particularly when working in customers’ homes – this includes hygiene practices.

We are also continuing to work closely with our partners in the wider supply chain to support them as they seek to ensure the safe, ongoing provision of products and services.

Please call our customer services team on 01482 498660 if you need to book an engineer visit. We’d ask that customers let us know if they are under any restrictions due to coronavirus when they get in touch.

We know that people's lives are being disrupted and the situation is changing quickly – we will do everything we possibly can to keep you with heating and hot water.